Returns

 

Frequently Asked Questions about Returns

 

    At Seroum Skin, we want your shopping experience to be as comfortable as your skincare routine.     Here you'll find the answers to the most common questions about exchanges and returns.  

 
    How long do I have to withdraw from the purchase?    
     

        You have 14 calendar days from the delivery of your order to exercise your right of withdrawal.         During this period, you can request a return without needing to justify the reason.      

   
 
 
    Which products can I return?    
     

You can return products that meet these conditions:

     
           
  • They are in their unopened original packaging.
    •        
  • They have not been used or handled.
    •        
  • They are in the same condition as when received.
    •      
     

        In the case of sets or packs, individual products can be returned         provided they maintain their original packaging.      

   
 
 
    Which products cannot be returned?    
     

For reasons of hygiene and safety, we cannot accept returns of:

     
           
  • Opened products.
    •        
  • Used products.
    •        
  • Items without their original packaging.
    •        
  • Products damaged by the customer after opening.
    •      
     

        If the product arrived damaged during shipping, please refer to the section         "What do I do if the product arrives defective or damaged?".      

   
 
 
    What do I do if the product arrives defective or damaged?    
     

        If your product arrives damaged, please contact us within the first         48 hours at:      

     

        📩 be@seroumskin.com      

     

Include in your message:

     
           
  • Order number.
    •        
  • Clear photos of the product and packaging.
    •        
  • Brief description of the problem.
    •      
     

        Our team will review the case and arrange a replacement         or a refund, as appropriate.      

   
 
 
    Who pays for return shipping costs?    
     

        The shipping cost for the return is borne by the customer.         The amount may vary depending on the country and the selected shipping method.      

     

        In the case of defective products or errors on the part of Seroum Skin,         we will cover the return costs.      

   
 
 
    How do I prepare my return?    
     

To ensure a safe and quick process, follow these steps:

     
           
  1. Package the product in its original packaging or equivalent.
    2.        
  2. Ensure the contents are well protected to avoid damage during transit.
    3.        
  3. Include the order number inside the package.
    4.        
  4. Send the package using the shipping method of your choice.
    5.        
  5. Keep the tracking number until we confirm receipt.
    6.      
     

        Our team will confirm the return within 2–5 business days         after receiving the package.      

   
 
 
   

Need help?

   

      If you still have questions about your return or any of our products,       you can write to us at       be@seroumskin.com.